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Customer Behavior and Online Satisfaction: Impacts of Critical Factors: The Measurement of Web-customer Satisfaction in Online Environments within Malaysia
Zahra Sadeghi
Taschenbuch. LAP LAMBERT Academic Publishing 2011-12-09.
ISBN 9783847313397
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Präsentation des Verlages
The Measurement of Web-customer Satisfaction in Online Environments within Malaysia
Erscheinungsjahr: 2011
Aufl.
Von Sadeghi, Zahra; Farid, Hadi
How can customer satisfaction make a connection between customer s attitudes and mind-setting regarding online shopping? Customer satisfaction program is the most significant objective of this book to create consistent and valid feedback to receive the expression and voice of customer which can be the first step to start and utilize strategies that lead to customer retention- the most valuable corporate asset. Regarding the relationship between satisfaction and online shopping priorities, rejections and measurements that can be accumulated by customer, are shown in this book. Obviously, preference attitude development of customer is the aim of every business and to accomplish this objective continuous customer experience management is to be there; it means measurement of customer satisfaction after online purchasing needs more effort to keep and satisfy the customer
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Customer Behavior and Online Satisfaction: Impacts of Critical Factors: The Measurement of Web-customer Satisfaction in Online Environments within Malaysia
Buchrezensionen » Customer Behavior and Online Satisfaction: Impacts of Critical Factors: The Measurement of Web-customer Satisfaction in Online Environments within Malaysia
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